Make a Complaint

Online Complaint Form

Fill in the OIA Online Complaint Form (Opens in new window)

If you want us to look at your complaint you will need to complete an OIA Complaint Form. You can save your Form and come back to it at a later date as well as upload any supporting documents.

Please note that for security reasons your session will timeout after 20 minutes of inactivity. You will also have a chance to upload supporting documents at the end of the Complaint Form. We have an upload limit of 9MB, but you can send extra supporting documents to

If you save your complaint form without submitting it, please note that we only keep it for 90 days. After this period, it will be removed from our system.

There are three stages of the form you must go through to finally submit your complaint to us successfully. First, you must read and agree to the declaration. SecondĀ you must fill out your details and your complaint, and finally you can add your Completion of Procedures Letter and any other supporting documents (no bigger than 9MB).

Once you have submitted the form online you will receive a copy by e-mail. Please allow up to 24 hours for the confirmation email to arrive. Please also check your spam/junk folder for e-mails throughout the complaint process.

If you require an adjustment to the way we communicate with you due to a specific accessibility or disability need us by emailing or calling 0118 959 9813.

Download the OIA Complaint Form

You can download the OIA Complaint Form as a digital PDF. This means you can complete it electronically, save it and e-mail it to us. You can also download the Welsh version of the OIA Complaint Form. Alternatively you can print the form and post it to us. Please keep proof of sending your OIA Complaint Form. You should receive an acknowledgement from us within 10 days. Please let us know if you haven't.

If you send us your OIA Complaint Form by e-mail there is no need to send us an additional copy in the post.