Overarching principles
71Providers may have partnership arrangements with several different providers and awarding organisations. As set out above, the arrangements for handling complaints, academic appeals and other internal processes may vary. Where there are several different routes available to students on different courses, it may be confusing to publish detailed guidance for each route. Rather than expect students to select and navigate the correct procedure from a wide range of options, it is good practice to emphasise the steps a student must take to initiate a process. Whichever provider is handling the first stage of a process should give clear information to the student about how to take the complaint, academic appeal or other matter to the next stage if they wish to.
