Rules and the Complaints Process

Rules and Guidance on the Rules

Our Rules set out how the OIA Scheme operates, who can complain, what we can and cannot review, how we review complaints, and what higher education providers must do.

The Rules should be read in conjunction with the Guidance on the Rules.

Please note: We are currently in the process of revising our website to reflect the new Rules (from 1 April 2018). If you have any questions in the meantime, please contact us.

Current Rules and Guidance on the Rules

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Rules of the Student Complaints Scheme
These Rules apply to complaints received on or after 01/04/2018
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Guidance note on the OIA Scheme Rules - April 2018
This note replaces earlier guidance on our Rules

Previous Rules and Guidance on the Rules

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Rules of the Student Complaints Scheme (07/15 - 03/18)
These Rules apply to complaints received between 09/07/15 to 31/03/18
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Eligibility and the Rules (07/15 - 03/18)
Guidance applies to complaints received between 09/07/2015 to 31/03/2018