Rules and the Complaints Process

Rules and Eligibility Guidance

The Rules of the OIA Scheme set out requirements on OIA Scheme Members and the way the OIA reviews complaints.

The Rules should be read in conjunction with the Guidance note on Eligibility.

Current Rules and Eligibility Guidance

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Rules of the Student Complaints Scheme
Scheme rules apply to complaints received on or after 09/07/2015
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Eligibility and the Rules
Guidance applies to complaints received on or after 09/07/2015

 

Previous Rules and Eligibility Guidance

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Rules of the Student Complaints Scheme (03/13 - 07/15)
Scheme rules apply to complaints received between 01/03/2013 - 08/07/2015
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Eligibility and the Rules (03/13 - 07/15)
Guidance applies to complaints received between 01/03/2013 - 08/07/2015
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Rules of the Student Complaint Scheme (02/12 - 02/13)
Scheme rules apply to complaints received between 01/02/2012 - 28/02/2013
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Eligibility and the Rules (02/12 - 02/13)
Guidance applies to complaints received between 01/02/2012 - 28/02/2013