Good Practice Framework

Delivering learning opportunities with others

This section of the Good Practice Framework outlines additional good practice guidance for providers to consider when handling complaints and academic appeals in the context of delivering learning opportunities in higher education with others.

This section was prepared by the OIA in consultation with the Good Practice Framework Steering Group. A draft was published for consultation in December 2016 and submissions were received from member providers, student representative bodies and other higher education sector bodies.

From the 2018/19 academic year, this guidance will inform the way that the OIA considers complaints and academic appeals from students who are studying on courses which are provided through a collaborative arrangement involving more than one provider or awarding organisation.

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Delivering learning opportunities with others
Good Practice Framework - March 2017 - pdf