We deal with complaints about higher education providers in England and Wales, providing individual redress and sharing our learning from complaints.
Find out more about if you can you complainYou can learn about our Scheme, how we work to support students in reviewing their complaints, and what we require from you in order to progress a complaint.
About us
View our latest Annual Report with summarises our activity over the previous year.
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Learn more about representing a student in their complaint about a higher education provider.
