Industrial action: minimising the impact on students
7 Nov 2019
Information about complaints arising from industrial action
WELCOME TO THE OIA
We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students
Welcome to the OIALearn more about us
About usfor students
Can you complain to us?
Before you make a complaint to us, it’s worth checking whether your complaint is one we can look at.
How to complain to us
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Do you need help with your complaint?
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for student advisers
Representing a student
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Student representative bodies
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Toolkit for Student Representative Bodies
This Toolkit is designed to help you and your Students' Union, Association or Guild understand our process and help students who use our Scheme.
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For Higher education providers
What is a Point of Contact and what do they do?
Find out more about the role of a Point of Contact.
Completion of Procedures Letter guidance
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resources and publications
Good Practice Framework
Guidance we publish on good practice for higher education providers.
Annual Reports
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Annual Statements
See information about our members' records in handling complaints and appeals.
Case summaries
View examples of cases we receive and how we resolve them. These also include our public interest cases.