OIA publishes Annual Report for 2021
4 May 2022
We have today (4 May) published our Annual Report for 2021.
WELCOME TO THE OIA
We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students
Welcome to the OIALearn more about us
About usCoronavirus information
Please see our coronavirus webpage for further information.
for students
Can you complain to us?
Before you make a complaint to us, it’s worth checking whether your complaint is one we can look at.
How to complain to us
Find out how to make your complaint.
Do you need help with your complaint?
Find out about getting help making your complaint, including accessibility adjustments.
for student advisers
Representing a student
Are you representing a student in their complaint about a HE provider?
Student representative bodies
How student representative bodies can help students with their complaint.
Toolkit for Student Representative Bodies
This Toolkit is designed to help you and your Students' Union, Association or Guild understand our process and help students who use our Scheme.
Outreach and events
Sign up to our upcoming events, workshops and webinars.
For Higher Education Providers
What is a Point of Contact and what do they do?
Find out more about the role of a Point of Contact.
Completion of Procedures Letter guidance
Our guidance for Completion of Procedures (COP) Letters.
Toolkit for Providers
This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works.
Outreach and events
Sign up to our upcoming events, workshops and webinars.
resources and publications
Good Practice Framework
Guidance we publish on good practice for higher education providers.
Annual Reports
Read our latest Annual Report.
Annual Statements
See information about our members' records in handling complaints and appeals.
Case summaries
View examples of cases we receive and how we resolve them. These also include our public interest cases.