OIA publishes Operating Report 2024, new strategy and Operating Plan 2025
30 Jan 2025
We have today published our Operating Report 2024 and our Operating Plan 2025.
We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students
Can you complainThis toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Learn more about representing a student in their complaint about a higher education provider.
View our latest Annual Report with summarises our activity over the previous year.
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.