OIA welcomes two new trustees to the Board
3 Nov 2026
Senior Leaders from Lloyd's Bank Foundation, and the London Fire Brigade, are the latest additions to the OIA's Board.
We are the independent, free, student Ombudsman
We independently review complaints about higher education providers in England and Wales, typically when a student has completed their provider process.
Find out more about if you can complainLearn about the Ombudsman Scheme and what we need in order to help you
You can learn about our Scheme, how we work to support students in reviewing their complaints, and what we require from you in order to progress a complaint.
About usInformation for learners: Making a complaint
Can you complain to us?
Before you make a complaint to us, you typically need to meet certain criteria. Find out what we need to help you.
How to complain to us
Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.
Do you need help with your complaint?
Help, such as accessibility adjustments, and getting help with making a complaint.
Latest news and updates from the Student Ombudsman
Our resources for providers and learners
Annual Reports
View our latest Annual Report with summarises our activity over the previous year.
Case summaries
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Good Practice Framework
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.
For Student Advisers
Toolkit for Student Representative Bodies
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Representing a student
Learn more about representing a student in their complaint about a higher education provider.