Bringing new student voices to OIA board
12 Mar 2026
A University of Manchester student and a students’ union CEO are the latest additions to the Board at the Office of the Independent Adjudicator.
We are the independent, free, student complaints body
The OIA is an independent body set up to review student complaints. Free to students, we deal with complaints about higher education providers in England and Wales.
Find out more about if you can you complainLearn more about us
Find our about our Scheme, how we work to support students in reviewing their complaints, and what we require from you in order to progress a complaint.
About usMaking a complaint
Can you complain to us?
Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at.
How to complain to us
Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter.
Do you need help with your complaint?
Help, such as accessibility adjustments, and getting help with making a complaint.
For Student Advisers
Toolkit for Student Representative Bodies
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Representing a student
Learn more about representing a student in their complaint about a higher education provider.
Our Resources
Annual Reports
View our latest Annual Report with summarises our activity over the previous year.
Case summaries
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Good Practice Framework
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.