We have had some technical issues this week which stopped our MyOIA complaints portal from working.
We are really sorry about this, and know it’s frustrating when things don’t work.
Usually complaints must be submitted within a year of the date on the Completion of Procedures letter from your provider. Given the issues though, we have set a new deadline; if you want to bring a complaint and you have a Completion of Procedures letter dated between 3-17 July 2025, we will accept it until 31 July 2026.
Just to be clear, this was not a hack of our systems, and all data we hold is safe and secure.
Contact us on enquiries@oiahe.org.uk if you need to.
We deal with complaints about higher education providers in England and Wales, providing individual redress and sharing our learning from complaints.
Find out more about if you can complainYou can learn about our Scheme, how we work to support students in reviewing their complaints, and what we require from you in order to progress a complaint.
About us
View our latest Annual Report with summarises our activity over the previous year.
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Learn more about representing a student in their complaint about a higher education provider.
