Student complaints to OIA top 4,000 after nine years of increases
11 Feb 2026
Newly-published data shows the number of complaints brought by students to the Office of the Independent Adjudicator has risen again, for the ninth consecutive year.
We are an independent body set up to review student complaints about higher education providers in England and Wales. Our service is free for students
Can you complain
This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme.
Learn more about representing a student in their complaint about a higher education provider.
View our latest Annual Report with summarises our activity over the previous year.
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework.