We are the independent student complaints scheme for England and Wales.
- We review unresolved complaints from students about their higher education provider. Where we find that the provider has done something wrong, we make Recommendations for them to put things right.
- We share learning from complaints to help improve policies and practices across the higher education sector.
- We work with others and contribute to the development of policy, both in the wider regulatory framework for higher education and in the ombuds sector.
We have been approved by the Chartered Trading Standards Institute as the consumer Alternative Dispute Resolution (ADR) body for higher education.
We are a registered charity and a company limited by guarantee.