Making a complaint
Can you complain to us?
Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at
Do you need help with your complaint?
Find out more about getting help with making a complaint, including accessibility adjustments
How to complain to us
Learn more about how you can make a complaint to us once you have received a Completion of Procedures Letter
How you can help us to review your complaint
There are some things that you (or your representative) can do that will help us to review your complaint effectively
Guidance and support for students
Course, campus and provider closure - FAQs for students
Information and FAQs for students who have been affected by course, campus or provider closure
Industrial action - FAQs for students
Information and FAQs for students who have been affected by industrial action
Applied Business Academy (ABA)
FAQs for students on the closure of higher education courses at the Applied Business Academy (ABA).
Schumacher College
It has been announced that the Dartington Trust is closing all of the higher education courses offered at Schumacher College, with immediate effect.
Sources of support
What happens if we can't look at all or part of your complaint?
Your options when your complaint is closed
More information
What you can expect from us
Find out what you can expect from us when we are handling your complaint
Who can complain to us?
Learn more about if you can complain to us and what you can complain about
What happens when a student complains to us?
Learn more about how we handle complaints, and what happens once you have submitted your complaint
Our members
Find out more about membership and the providers who are members of our Scheme
Case summaries
View examples of complaints we receive and our approach to handling them, including our public interest cases and case summaries