OUR RULES

Rules and Guidance on the Rules

Our Rules set out:

  • How our Scheme works
  • Who can complain
  • What we can and can’t look at
  • How we review complaints
  • What higher education providers must do.

The Rules should be read together with our Guidance on the Rules.

Rules of the Scheme
These Rules apply to complaints received on or after 01/04/2018.
PDF, 180Kb
Guidance on the Rules - April 2018
This note on the Rules apply to complaints received on or after 01/04/2018.
PDF, 253Kb

Cymraeg

Rheolau Cynllun Cwynion Myfyrwyr
Mae'r Rheolau hyn yn berthnasol i gwynion a dderbynnir ar 01/04/2018 neu ar ôl hynny.
PDF, 326Kb
Rheolau Nodyn Cyfarwyddyd Ebrill 2018
Mae'r nodyn hwn yn disodli'r canllawiau cynharach ar ein Rheolau.
PDF, 482Kb

Additional Rules that apply to Large Group Complaints and Guidance on the additional Rules 

These additional Rules are made under Rule 16A of the Rules of the Scheme. They apply to Large Group Complaints. 

Read more about the additional Rules and Guidance that apply to Large Group Complaints. 

Additional Rules that apply to Large Group Complaints
April 2021
PDF, 67Kb
Guidance Note on the additional Rules for Large Group Complaints
April 2021
PDF, 153Kb

Guidance on the Rules

This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.

Additional Rules that apply to Large Group Complaints

The additional Rules for Large Group Complaints were introduced following consultation and came into effect on 19 April 2021. The additional Rules should be read together with our Guidance on the additional Rules.

Rules that applied before 1 April 2018

These Rules applied to complaints we received before 1 April 2018.

Our members

Find out more about membership and the members of our Scheme.