Rules and Guidance on the Rules
Our Rules set out:
- How our Scheme works
- Who can complain
- What we can and can’t look at
- How we review complaints
- What higher education providers must do.
The Rules should be read together with our Guidance on the Rules.
Additional Rules that apply to Large Group Complaints and Guidance on the additional Rules
These additional Rules are made under Rule 16A of the Rules of the Scheme. They apply to Large Group Complaints.
Read more about the additional Rules and Guidance that apply to Large Group Complaints.