Rules and Guidance on the Rules
Our Rules set out:
- How our Scheme works
- Who can complain
- What we can and can’t look at
- How we review complaints
- What higher education providers must do.
The Rules should be read together with our Guidance on the Rules.
Rules of the Scheme
These Rules apply to complaints received on or after 01/04/2018.
Guidance on the Rules - April 2018
This note on the Rules apply to complaints received on or after 01/04/2018.
Rheolau Cynllun Cwynion Myfyrwyr
Mae'r Rheolau hyn yn berthnasol i gwynion a dderbynnir ar 01/04/2018 neu ar ôl hynny.
Rheolau Nodyn Cyfarwyddyd Ebrill 2018
Mae'r nodyn hwn yn disodli'r canllawiau cynharach ar ein Rheolau.
Additional Rules that apply to Large Group Complaints and Guidance on the additional Rules
These additional Rules are made under Rule 16A of the Rules of the Scheme. They apply to Large Group Complaints.
Additional Rules that apply to Large Group Complaints
Guidance Note on the additional Rules for Large Group Complaints
This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.
The additional Rules for Large Group Complaints were introduced following consultation and came into effect on 19 April 2021. The additional Rules should be read together with our Guidance on the additional Rules.