Rules and Guidance on the Rules

Our Rules set out:

  • How our Scheme works
  • Who can complain
  • What we can and can’t look at
  • How we review complaints
  • What higher education providers must do.

The Rules should be read together with our Guidance on the Rules.

Guidance on the Rules

This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.

Consultation - Rules for Large Group Complaints

Consultation on proposed new Rules for Large Group Complaints.

Rules that applied before 1 April 2018

These Rules applied to complaints we received before 1 April 2018.

Our members

Find out more about membership and the members of our Scheme.