Rules and Guidance on the Rules
Our Rules set out:
- How our Scheme works
- Who can complain
- What we can and can’t look at
- How we review complaints
- What higher education providers must do.
The Rules should be read together with our Guidance on the Rules.
Guidance on the Rules
This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.
Documents
Rules of the Scheme
These Rules apply to complaints received on or after 01/04/2018
PDF, 163Kb
Guidance on the Rules - April 2018
This note replaces earlier guidance on our Rules
PDF, 252Kb
Cymraeg
Rheolau Cynllun Cwynion Myfyrwyr
Mae'r Rheolau hyn yn berthnasol i gwynion a dderbynnir ar 01/04/2018 neu ar ôl hynny
PDF, 326Kb
Rheolau Nodyn Cyfarwyddyd Ebrill 2018
Mae'r nodyn hwn yn disodli'r canllawiau cynharach ar ein Rheolau
PDF, 495Kb
Rules consultation
2018 consultation on our Rules.
Rules that applied before 1 April 2018
These Rules applied to complaints we received before 1 April 2018.
Our members
Find out more about membership and the members of our Scheme.