OUR RULES

Guidance on the Rules

This Guidance Note explains what some of the terms we use in our Rules mean and how we apply our Rules.

Additional Rules that apply to Large Group Complaints

The additional Rules for Large Group Complaints were introduced following consultation and came into effect on 19 April 2021. The additional Rules should be read together with our Guidance on the additional Rules.

Rules that applied before 1 April 2018

These Rules applied to complaints we received before 1 April 2018.

Our members

Find out more about membership and the members of our Scheme.