Annual Report 2019
The Report sets out:
- The number and outcomes of complaints we received and closed
- Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
- Trends and common themes in complaints and how we share learning
- How we work with others in the higher education sector
- Information about developments in our organisation over the year.
OIA Annual Report 2019
PDF, 3388Kb
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Operating reports and plans
Reports and plans are set out in accordance with our Aims in our Strategic Plan.
Our strategy
Learn more about our strategy and read our Operating Reports and Plans
Annual Statements
Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.