Annual Report 2019 Front Cover

Annual Report 2019

The Report sets out:

  • The number and outcomes of complaints we received and closed
  • Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
  • Trends and common themes in complaints and how we share learning
  • How we work with others in the higher education sector
  • Information about developments in our organisation over the year.

View our media release

OIA Annual Report 2019
PDF, 3388Kb

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Operating reports and plans

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Our strategy

Learn more about our strategy and read our Operating Reports and Plans

Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.