Annual Report 2019
The Report sets out:
- The number and outcomes of complaints we received and closed
- Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
- Trends and common themes in complaints and how we share learning
- How we work with others in the higher education sector
- Information about developments in our organisation over the year.
OIA Annual Report 2019
Reports and plans are set out in accordance with our Aims in our Strategic Plan.