Annual Report 2017

Annual Report 2017

Our Annual Report for 2017 sets out:

  • The number and outcomes of complaints we received and closed
  • Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
  • Common issues arising in the complaints we deal with
  • Our evolving role in the higher education sector
  • Information about our work sharing good practice in handling complaints and academic appeals.

View our media release

Annual Report 2017
PDF, 4973Kb

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Our strategy

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Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.