Annual Report 2017
Our Annual Report for 2017 sets out:
- The number and outcomes of complaints we received and closed
- Examples of the complaints students make to us, and the Recommendations we make when we find complaints Justified or Partly Justified
- Common issues arising in the complaints we deal with
- Our evolving role in the higher education sector
- Information about our work sharing good practice in handling complaints and academic appeals.
Annual Report 2017
PDF, 4973Kb
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Archive Annual Reports
Our archived Annual Reports
Operating reports and plans
Reports and plans are set out in accordance with our Aims in our Strategic Plan.
Our strategy
Learn more about our strategy and read our Operating Reports and Plans
Annual Statements
Each year, we publish information about our members' records in handling complaints and appeals for the preceding year.