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Call the Casework Support Team

0118 959 9813

We are available to take your calls from:

Monday - Friday
09:00 - 17:00

Saturday, Sunday, Bank holidays
Closed

❄️ Our opening hours over the festive period:

24 December - 9am - 3pm
25 & 26 December - Closed
27 December - 9am - 5pm
28 & 29 December - Closed
30 December - 9am - 5pm
31 December - 9am - 3pm
1 January - Closed
2 December - Normal hours resumed

If you are a student contacting us for the first time, please be ready to answer questions about where you are or were studying, the type of course and award you are/were studying towards, and what steps you have taken so far to pursue your complaint. We will ask you for some details so we can keep a record of your enquiry in case you contact us again.