Call the Casework Support Team0118-959-9813
Monday - Friday
09:00 - 17:00
Saturday, Sunday, Bank holidays
If you are a student contacting us for the first time, please be ready to answer questions about where you are or were studying, the type of course and award you are/were studying towards, and what steps you have taken so far to pursue your complaint. We will ask you for some details so we can keep a record of your enquiry in case you contact us again. Once we have these details students may also request a video call to help progress their complaint.
All phone calls are automatically recorded.
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Changes to provider Point of Contact
OIA Second Floor,
57-75 Kings Road