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MyOIA

CONTACT US

We are aware about the Microsoft outages happening worldwide and unfortunately, it does affect us.

The main issues that affect us are by email. We are currently experiencing difficulties sending and receiving emails to our servers.

This will cause an issue if you are logging a new complaint with us through MyOIA, but should be unaffected if you have an active case and track it through our portal.

We apologies for the inevitable delay in responding to enquiries via email. If you're trying to submit a complaint and are up against the deadline, or have a query about your complaint, please call us on 0118 959 9813.

And finally, we understand that there is no malicious activity in relation to the issues, but please stay vigilant as there may be people out to use this as an opportunity to trick you while systems remain vulnerable.

Making a complaint

You can make a complaint to us and track the progress of your complaint on MyOIA.

Before you make a complaint to us, it is important to check that your complaint is one that we can look at. Visit our 'Can you complain' page to see if your complaint is eligible to be reviewed.

If you have read the guidance but still have a question about our service, please use our form.

MyOIA

Contact us form

Who are you?

Your details
Your enquiry

Call the Casework Support Team

0118 959 9813

We are available to take your calls from:

Monday - Friday
09:00 - 17:00

Saturday, Sunday, Bank holidays
Closed

If you are a student contacting us for the first time, please be ready to answer questions about where you are or were studying, the type of course and award you are/were studying towards, and what steps you have taken so far to pursue your complaint. We will ask you for some details so we can keep a record of your enquiry in case you contact us again. Once we have these details students may also request a video call to help progress their complaint.

All phone calls are automatically recorded.

Sign Video

Find out more about how you can communicate with us via Sign Video.

Email addresses

General enquiries

Outreach

Workshop and Webinar bookings

Media enquiries

Membership enquiries

Changes to provider Point of Contact

Subscription queries

Finance

Recruitment

Postal address

OIA
PO Box 3362
Reading
RG1 9UF

Please note: You can only send documents to us electronically or via Royal Mail as we cannot accept deliveries to our PO Box from courier services (including DHL, UPS, FedEx and DPD).