Contact Us

Making a complaint

You can make a complaint to us and track the progress of your complaint on MyOIA.

Before you make a complaint to us, it’s worth checking whether your complaint is one that we can look at. Visit our 'Can you complain' page to see if your complaint is eligible to be reviewed.

MyOIA

Contact us form

Who are you?

I am a:

Student

Student's representative

Students' Union / Student Representative Body / Student Adviser

Provider / Point of Contact

Press / Media

Other

Your details

First name

Last name

Email address

Contact number

If you are providing an international number, please add a country code in the following format: +44

Provider / Organisation

Please enter the provider / organisation you are studying at, working for or that the enquiry is about.

Reference number

Please enter the reference number your enquiry is about (if you have one)

Your enquiry

Call the Casework Support Team

0118 959 9813

We are available to take your calls from:

Monday - Friday
09:00 - 17:00

Saturday, Sunday, Bank holidays
Closed

If you are a student contacting us for the first time, please be ready to answer questions about where you are or were studying, the type of course and award you are/were studying towards, and what steps you have taken so far to pursue your complaint. We will ask you for some details so we can keep a record of your enquiry in case you contact us again. Once we have these details students may also request a video call to help progress their complaint.

All phone calls are automatically recorded.