Bite Size OIA
The process of a complaint
In this video we explain the process we usually follow when we review a complaint. Contact us if you have any questions.
Our role, what we do and how we do it
This webinar will give you an understanding of our role, what we do and how we do it. During this session we explain the remit of our Scheme, the way that we review complaints and share some case studies that help to demonstrate our process. We also touch on the principles of our Good Practice Framework. This webinar is suitable for:
- Staff who are new in a role at a provider (OIA point of contact or others);
- Staff at a provider which has just joined the Scheme (OIA point of contact or others);
- Anyone else who would like to get a basic understanding of the OIA.