BITE SIZE OIA

Who we are and what we do

In this video, we'll give you a quick introduction to who we are, what we do and some of our key good practice guidance. Please contact us if you have any questions.

The process of a complaint

In this video we explain the process we usually follow when we review a complaint. Please contact us if you have any questions.

Our role, what we do and how we do it

This webinar will give you an understanding of our role, what we do and how we do it. During this session we explain the remit of our Scheme, the way that we review complaints and share some case studies that help to demonstrate our process. We also touch on the principles of our Good Practice Framework. This webinar is suitable for:

• Staff who are new in a role at a provider (OIA point of contact or others);
• Staff at a provider which has just joined the Scheme (OIA point of contact or others);
• Anyone else who would like to get a basic understanding of the OIA.