Working for us
We are always looking for skilled and experienced people who share our values to join our team. We have a professional, welcoming and flexible working environment where you can develop your skills, do worthwhile work that makes a difference and be part of a team where you are valued and respected for who you are. We value diverse backgrounds, life experiences and perspectives, and have a supportive and inclusive organisational culture. We want our organisation to be representative of our community and the people who use our service.
Our most recent employee engagement survey shows that our people are highly engaged and committed to what we do.
We recruit people with a wide range of skill sets, into a variety of roles across case-handling, outreach and organisational support functions such as human resources, IT and operations. All have a vital role to play in enabling us to do our work effectively. Read more about our different teams.
We offer a range of benefits including a generous holiday allowance, a pension scheme and a comprehensive employee assistance scheme to support staff wellbeing. Our office is conveniently located in central Reading with access to good transport links.
What our people say about working here ...
“A great organisation to work for. Employees are valued and their views are taken seriously.”
“I feel that I am trusted by my manager to get the job done, and this motivates me.”
“Managers are quick to support and understand not quick to condemn.”
“It's never dull because each day brings up a new issue in respect of casework and we're also challenging/considering our processes and how we can do things better/improve performance.”
... and some of the things they value:
“Seeing the difference that we can make for the student experience.”
“The overall commitment to doing a good job and providing high quality service.”
"The mutual respect and culture of the organisation."
"The interesting and challenging work."
"Flexible working approach."
Closing date: Friday 5 January 2024 | 10amApply | Case-handler
At the OIA, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team.
For general enquiries, please email email@example.com