Annual Statements

Each year, we publish information about our members' records in handling complaints and appeals for the preceding year. This is so that:

  • more information is available to the public about higher education complaints;
  • students can have greater confidence in complaints handling processes;
  • providers can look at their own record alongside that of similar providers; and
  • we are open about our own processes.

We publish the information in the form of online Annual Statements.

To view Annual Statements, please visit ourĀ Annual Statements page.