Accessibility statement
This accessibility statement applies to this website, www.oiahe.org.uk.
This website is run by the OIA.
We are committed to making our website and our digital content available to as many people as possible. On this website we try to use clear language and short sentences. Our links contain clear text and can be understood out of context for screen reader users.
We aim to achieve the recommended government standard for Web Content Accessibility Guidelines and follow general principles of usability, which should help all visitors to our website.
Making changes to your operating system
Please find advice from AbilityNet, showing users how to make full use of accessibility settings in browsers and operating systems.
We have guidance that explains how you can use some different tools to access our website.
Reporting a problem or asking for help
It is important to us that everyone can access the information on our website. Please let us know if:
- You cannot access parts of our website
- You need information in a different format like accessible PDF, large print, easy read, audio recording, or any other format
- You are having difficulty downloading documents
- You do not think our website meets accessibility requirements
How you can contact us
- enquiries@oiahe.org.uk
- 0118 959 9813
- OIA, Second Floor Abbey Wharf, 57-75 Kings Road, Reading RG1 3AB
- via SignVideo, a British Sign Language (BSL) online interpreting service.
We try to answer enquiries within 2 working days.
Complaints process
If you think that there is a problem with the accessibility of our website, please let us know so that we can try to put it right. If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The OIA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
Archive content
Some of the content in archived part of the website is classified as an archive. This kind of historically recorded content is exempt from meeting the digital accessibility regulations. If you require a specific piece of archive content and it is not accessible, please contact us using the methods above and we will provide an accessible version of the content on request.
3rd party content
Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded, or external forms as part of consultations or sign-up forms. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.
Preparation of this accessibility statement
This statement was prepared on 23 September 2020. It was last reviewed on 22 July 2024.
This website was last tested on 22 July 2024. The test was carried out by the OIA and Connect Internet Solutions. The test was conducted using the web accessibility tools Total Validator, SiteCore and CodeSniffer.