Accessibility statement - MyOIA

This accessibility statement applies to our complaints portal, MyOIA -

We are committed to making our website and our digital content available to as many people as possible. On this portal, we try to use clear language and short sentences. Our links contain clear text and can be understood out of context for screen reader users.

We aim to achieve the recommended government standard for Web Content Accessibility Guidelines and follow general principles of usability, which should help all visitors to our website. 

Making changes to your operating system

Please find advice from AbilityNet, showing users how to make full use of accessibility settings in browsers and operating systems.

We also have guidance that explains how you can use some different tools to access our website.

Reporting a problem or asking for help

It is important to us that everyone can access the information on our website. Please let us know if:

  • You cannot access parts of our portal
  • You need information in a different format like accessible PDF, large print, easy read, audio recording, or any other format
  • You are having difficulty downloading documents
  • You do not think our portal meets accessibility requirements

How you can contact us 

  • 0118 959 9813 
  • OIA, Second Floor Abbey Wharf, 57-75 Kings Road, Reading RG1 3AB 
  • via SignVideo, a British Sign Language (BSL) online interpreting service. 

We try to answer enquiries within 2 working days. 

Complaints process

If you think that there is a problem with the accessibility of our portal, please let us know so that we can try to put it right. If you have reported a problem with our portal, or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The OIA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Accessibility limitations

Across the subdomain:

  • The ARIA parent roles in the dropdown toggle under the user’s name are not present (WCAG 1.3.1). This means assistive technology might not interreact with the element correctly. We aim to fix this by Summer 2023.

On the profile account page:

  • There is an issue that the ARIA role heading is not allowed for the given element (WCAG 1.3.1 & WCAG 4.1.2). This means assistive technology might not interreact with the element correctly. We aim to amend this by Summer 2023.

On the complaint form:

  • Many of the questions/parts have issues with ARIA role not being valid, which affects the ability of screen readers to interact with the content in the way it is intended. We aim to fix the issues within the form by the Summer 2023.
  • A question in the monitoring questionnaire about disability, assistive technology can find it difficult to focus on the element inside the interactive drop-down (WCAG 4.1.2). We aim to fix this by the summer of 2023.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

  • Some of our PDFs and Word documents are essential to providing our services. Documents that are uploaded to the MyOIA portal by a student, student representative or provider are not covered by our accessibility policy, but we will try our best to supply any document in another format. Please contact us if you need a document in a different format.

Preparation of this accessibility statement

This statement was prepared on 06/02/2023. It was last reviewed on 06/02/2023.

This portal was last tested on 06/02/2023 by a third party web accessibility tool, Accessibility Insights, by Microsoft.


Other accessibility statements

Do you need help using our website

More information about how to use our website accessibly.

Do you need help with your complaint

Find out about getting help making your complaint, including accessibility adjustments.