In this section
Good Practice Framework
Our guidance on handling complaints and academic appeals, as well as new chapters which complement the Framework
Learning from our casework
Guidance, notes and summaries around complaints relating to subject specific complaints
Case summaries
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Latest guidance and notes
How corporate structure impacts provider closures
We have been more giving thought as to how students might be better protected in the scenario of a sudden exit, following on from our Wonkhe article earlier this year.
Casework note: Complaints from postgraduate students
This casework note sets out some of the issues we see in complaints from postgraduate students, and identifies some areas of good practice.
Casework note: Complaints relating to placements
In this casework note we draw out some good practice learning points informed by the general issues we see around placements across our casework and outreach work.
Strategy and Reporting
Annual Reports
View our latest Annual Report with summarises our activity over the previous year
Annual Statements
Each year, we publish information about our members' records in handling complaints and appeals for the preceding year
Operating Reports and Plans
Reports and plans set out in accordance with our aims in our Strategic Plan
News and updates
