in this section

Good Practice Framework

Guidance we publish on good practice for higher education providers.

Annual Statements

See information about our members' records in handling complaints and appeals.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Completion of Procedures Letter Guidance

Our guidance on Completion of Procedures (COP) Letters.

Bite size OIA

Videos of our processes, guidance an information in a bite size format.

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Industrial action: minimising the impact on students

It is important that providers affected by industrial action take steps to minimise the impact on students, including both minimising any academic disadvantage and making up for lost learning opportunities.

Consultation: Requests for additional consideration

We are consulting on a new section of the Good Practice Framework: Requests for additional consideration. Response deadline: 30 September 2020

Briefing notes

See our latest briefing notes on topics of current interest.

Guidance leaflets

View our handy guidance leaflets on our Scheme.

strategy and reporting

Strategic and Operating Plans and Reports

See our strategy, Operating Plans and Operating Reports.

Annual Reports

Read our latest Annual Report.

News and updates

Latest news and updates

See our latest news, updates and media releases.


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