in this section

Good Practice Framework

Guidance we publish on good practice for higher education providers.

Annual Statements

See information about our members' records in handling complaints and appeals.

Our Rules

Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.

Completion of Procedures Letter Guidance

Our guidance on Completion of Procedures (COP) Letters.

Briefing notes

See our latest briefing notes on topics of current interest.

Case summaries

View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.

Industrial action: minimising the impact on students

It is important that providers affected by industrial action take steps to minimise the impact on students, including both minimising any academic disadvantage and making up for lost learning opportunities.

Discussion paper: Requests for special consideration

Our discussion paper on requests for special consideration (extenuating / mitigating / exceptional circumstances).

Webinar recordings

See recordings of our webinars on the OIA Scheme.

Guidance leaflets

View our handy guidance leaflets on our Scheme.

strategy and reporting

Strategic and Operating Plans and Reports

See our strategy, Operating Plans and Operating Reports.

Annual Reports

Read our latest Annual Report.

News and updates

Latest news and updates

See our latest news, updates and media releases.


Sign up to our e-newsletter to keep up to date with our latest news.