OIA highlights role in student free speech complaints
27 Aug 2026
We have today published a casework note and some case summaries of complaints about free speech and student complaints.
Statement on the British Academy of Jewellery
18 Aug 2026
It has been announced that the British Academy of Jewellery have told students that their higher education courses will be closed.
Changing the OIA’s Scheme: our thinking explained
23 Jul 2026
As the independent student complaints ombuds serving the higher education sector, the OIA sits in a unique position. We review complaints across England and Wales and we recognise that because of this specific status, having the trust and confidence of students, universities, SCITTs, colleges, and other providers, is vital to how we operate.
Share your student experience: Join the OIA’s Student Insight Panel
22 Jul 2026
We are introducing a new Student Insight Panel. Our aim is to provide a student perspective on aspects of the OIA’s work where insight into experience, understanding, accessibility, and communication with students will be invaluable as we change and develop our Scheme.
Highlighting key changes in OIA’s Scheme change consultation
2 Jul 2026
The OIA’s consultation on changing the Scheme that guides decisions on students’ complaints has just passed the half-way point and the organisation is highlighting two of the key changes as it moves from rules to a principles-based approach.
OIA publishes Annual Statements for 2025
8 Jun 2026
We have today published our Annual Statements for 2025 for higher education providers that are members of the OIA Scheme.
When does process stop helping people and start becoming a barrier?
21 May 2026
As the OIA launches a consultation on proposed changes to its Scheme, Independent Adjudicator Helen Megarry talks about "process" in handling student complaints
Proposed changes to OIA Scheme set out as consultation launched
18 May 2026
The OIA has outlined a series of proposed changes to its Scheme in a consultation which launches on 18 May. They include proposals relating to how the Scheme is structured, the point at which someone may be considered a student for the purposes of the Scheme, the time limit for bringing complaints, and changes to reflect the OIA’s intended future role in Wales.
System under strain highlighted as £1.8m compensation to students recommended by OIA
29 Apr 2026
An analysis of case work and sector engagement during 2025 in the Office of the Independent Adjudicator’s Annual Report highlights how the higher education system is under strain.
Maintenance loan eligibility for students studying at weekends
15 Apr 2026
We have set out information for students affected by maintenance loan eligibility issues.