Following the successful appointment of our first five panel members, we are recruiting for students to complete our Student Insight Panel.
Our aim is to provide a student perspective on aspects of the OIA’s work where insight into experience, understanding, accessibility, and communication with students will be invaluable as we change and develop our Scheme.
This new panel will help us understand the experiences and expectations of students as our service users, offering informal advice in developing, testing, and improving the work of the student complaints organisation for England and Wales.
You will be joining at a pivotal moment for us as we expand our remit into new levels of study, and with an increased focus on improving the student experience.
Our aim is that the panel reflects a broad and diverse range of current students and recent graduates, from different backgrounds, modes of study, and lived experience across England and Wales. Any students who currently have a complaint with us cannot serve on the panel. We want to make sure the panel is reflective of all students who might interact with us. With this in mind and taking into account the current composition of the panel, we welcome applications from all current or recently graduated students, but are particularly interested in hearing from:
- international students
- students who are studying at small and specialist providers,
- students who are studying at partnership providers
- students studying on apprenticeships
- students who are distance learning
- mature students or those with caring responsibilities
- students who are in further education in Wales (due to the forthcoming expansion of our remit in Wales)
- students at providers in the North of England.
We are recruiting for panel members to serve on the panel from January 2027 for an initial period of one year, with the possibility of extension for a further year. Panel members will be asked to attend two online meetings a year and to respond to referrals by email and will receive a payment of £450 a year. Check out our Terms of Reference for membership of the panel.
How to apply
Please send a short expression of interest and description of why you would like to join the panel, including any relevant experience to governance@oiahe.org.uk by 10am on Monday 30 November 2026.
Selection by Teams interview, is expected to be in the week commencing Monday 7 December 2026.