TOOLKIT FOR PROVIDERS
This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.
Contact our Provider Liaison Officer
If you have any questions about being our Point of Contact or need more information, please email outreach@oiahe.org.uk.
Toolkit guide
This toolkit is designed to help providers that are new to the OIA to understand their membership and how our Scheme works. It should also be helpful to Point of Contacts and other relevant staff at providers who are new to our Scheme.
What is a Point of Contact and what do they do?
Find out more about what an OIA Point of Contact does and how we communicate with you
Information for you as our Point of Contact
Find out more about what we will ask you to do as the Point of Contact at a provider
Guidance
Information requests
Signposting students to our Scheme
Confidentiality clauses
Updates for Points of Contact
Handling complaints arising from significant disruption
Suggestions for things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action
Academic misconduct: tips for providers
Tips for providers on complaints relating to academic misconduct