UPDATES FOR POINTS OF CONTACT

If you are a provider Point of Contact or Delegate, we will send you a regular update – our Update for Points of Contact – which will include important information and reminders specifically for Points of Contact. You will receive this automatically via email. Please make sure to take time to read these updates.

• June 2024
  Casework note and case summaries on complaints from postgraduate students / Outreach
• April 2024
  Outreach / Sharing learning / ICYMI - Casework note and case summaries on complaints relating to Placements / 2023 Annual Report
• March 2024
  Requests for regulations / Placements casework note and case summaries / Outreach / Have you given us your Point of Contact Delegate contact details? / Consultation on the Rules of our Scheme
• January 2024
  Requests for regulations / MyOIA portal / Coming up: Our Operating Report for 2023 and Operating Plan for 2024 and Case summaries on complaints relating to accommodation
• December 2023
  Core subscriptions / Outreach / Festive opening hours
• November 2023
  Invoicing for core subscription fees / Our approach to casework deadlines and extensions / Outreach - webinars, Point of Contact discussion groups, student representative bodies workshop / ICYMI: Consultation - Good Practice Framework: Delivering learning opportunities with others
• October 2023
  Using the MyOIA portal / Consultation on draft revised Good Practice Framework: Delivering learning opportunities with others / Casework note and case summaries on complaints relating to disciplinary matters
• September 2023
  Our approach to deadlines and extensions / Upcoming outreach
• June 2023
  Requests for regulations / Subscriptions - case-related element / Up-to-date contact details / Upcoming outreach
• May 2023
  Contacting you by phone / Subscriptions - case-related element / Annual Statements / Upcoming outreach / Applications for membership of Disability Experts Panel
• March 2023
  Requests for information / Completion of Procedures Letters / Reminder - MyOIA portal / ICYMI - Academic misconduct case summaries and casework note and Request for regulations
• February 2023
  Requests for regulations / Personal data / Upcoming outreach / Coming soon - information on academic misconduct / ICYMI - Operating Report 2022 and Operating Plan 2023
• January 2023
  Good Practice Framework: Delivering learning opportunities with others - online discussion sessions / Core subscriptions / Case statements / Coming soon - Operating Report 2022 and Operating Plan 2023 / ICYMI - Scheduled downtime for our MyOIA portal
• December 2022
  Update to the Good Practice Framework published / Provider Liaison Officer / Festive break / ICYMI: MyOIA portal
• November 2022
  Good Practice Framework: Handling complaints and academic appeals / MyOIA portal functionality / Invoicing for core subscriptions / Industrial action
• October 2022
  Update to MyOIA portal / Our approach to deadlines and extensions / ICYMI - Consultation on updated Good Practice Framework: Handling complaints and academic appeals
• September 2022
  Responding to the cost of living crisis: learning from complaints / Update to MyOIA portal / Regulations / Are your contact details up to date /
  ICYMI: Consultation on updated Good Practice Framework: Handling complaints and academic appeals
• July 2022
  Good Practice Framework: Handling complaints and academic appeals / Case summaries / ICYMI: Review of case-related element of subscriptions
• June 2022
  Contacting you / Recruitment for our new Independent Adjudicator / Academic misconduct outreach
• May 2022
  Annual Statements / Review of case-related element of subscriptions / Webinar - An introduction to the OIA and our resources / Outreach - in person or online? / Annual Report 2021
• March 2022
  Completion of Procedures Letters / Requests for information / Provision of higher education courses
• February 2022
  Requests for Regulations / Completion of Procedures Letters data return / Point of Contact phone numbers / Webinar topics for 2022 / Student discussion groups / Free Student Representative Bodies workshop
• January 2022
  Good Practice Framework: Handling complaints and academic appeals section review / Subscriptions / Case statements / Bite Size OIA / OIA resources
• November 2021
  Requests for regulations / OIA subscriptions / Festive break
• October 2021
  Upcoming webinars on internal procedures / OIA subscriptions / Points of Contact Information
• September 2021
  Updated compliance procedures / Student numbers / Internal procedures / Complaints relating to the impact of coronavirus and industrial action / Points of Contact information
• July 2021 / Are your contact details up to date? / Outreach / Our Higher Education Advisory Panel / Coming soon...