information for providers
What is a Point of Contact and what do they do?
Find out more about what an OIA Point of Contact does and how we communicate with you.
Information for you as our Point of Contact
Find out more about your role as our Point of Contact.
Completion of Procedures Letter guidance
Our guidance for Completion of Procedures (COP) Letters.
related pages
Good Practice Framework
Guidance we publish on good practice for higher education providers.
Outreach and events
Find out more about our upcoming workshops, events, provider visits, speaking engagements and webinars.
Case summaries
View examples of cases we receive and how we resolve them. These include our public interest cases and case summaries.
Rules and guidance
Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.
Reviewing complaints
Learn more about what complaints we can look at and how we review them.
Upcoming Webinars, Workshops and Events
Good practice in action workshop - 26 March 2019
Workshop | Southampton
Plagiarism and academic misconduct webinar - 2 April 2019
Level 1 Webinar | 10.30am
Procedural fairness webinar - 4 April 2019
Level 1 Webinar | 3.15pm
Accommodation complaints - 9 April 2019
Level 1 Webinar | 10.30am