Our vision is that higher education students are always treated fairly. We work towards this by resolving individual complaints from students, sharing learning from complaints to help improve policies and practices, and working with other organisations in the HE sector and beyond. Our strategy sets out our organisational priorities.

Our organisation is built on a foundation of strong values. Our people are professional and committed. We have effective governance arrangements in place with oversight by an independent Board.

We are committed to providing an excellent service and are always keen to have feedback on what we do.

in this section

Our strategy

Learn more about our strategy and read our Operating Reports and Plans.

Our values

Find out more about our values.

Our Board

Find out more about our Board and how we are governed.

Our service

Find out more about our service, how we handle personal data and how you can give us feedback or make a complaint about our service.

Our people

Find out more about the people who work in our organisation, our senior leadership and current job opportunities with us.