Our vision is that higher education students are always treated fairly. We work towards this by resolving individual complaints from students, sharing learning from complaints to help improve policies and practices, and working with other organisations in the HE sector and beyond. Our strategy sets out our organisational priorities.
Our organisation is built on a foundation of strong values. Our people are professional and committed. We have effective governance arrangements in place with oversight by an independent Board.
We are committed to providing an excellent service and are always keen to have feedback on what we do.
In this section
Our values
Our values underpin everything we do. They are a key part of our strategy and inform how we approach our work.
Our service
Find out more about our service, how we handle personal data and how you can give us feedback or make a complaint about our service
Our people
Find out more about the people who work in our organisation, our senior leadership and current job opportunities with us