Many student complaints are resolved through higher education providers’ own processes. But when a student is unhappy with the outcome of those processes, it is important that they have access to independent, impartial review. This is what we do. Our case studies show the sort of cases we receive and their outcomes. We can recommend a range of remedies to put things right, both for the individual student and to improve practice.
In this section
Who can complain to us?
Learn more about who can complain to us and what they can complain about
What happens when a student complains to us?
Learn more about how we handle complaints, and what happens once the complaint is made
What you can expect from us
What you can expect from us when we are handling your complaint
More information
Our Rules
Our Rules set out how our Scheme works, who can complain, what we can and can’t look at, how we review complaints, and what higher education providers should do.
Personal data
This guidance explains in more detail the legal bases we rely on to process personal data lawfully, and sets out how we ensure that we treat the personal data in our complaint files respectfully.