Many student complaints are resolved through higher education providers’ own processes. But when a student is unhappy with the outcome of those processes, it is important that they have access to independent, impartial review. This is what we do. Our case studies show the sort of cases we receive and their outcomes. We can recommend a range of remedies to put things right, both for the individual student and to improve practice.
Learn more about how we deal with complaints, and what happens once a complaint is made.
Our Rules set out how our Scheme, who can complain, what we can and can't look at, how we review complaints and what higher education providers should do.