When a complaint is Justified or Partly Justified we will usually make Recommendations. Our Recommendations aim to put things right for the individual student and, where appropriate, to improve procedures or processes.
We can make all sorts of Recommendations to put things right. We ask students to tell us in the Complaint Form what sort of remedy they are looking for, even if that remedy is not mentioned in this guidance. We will consider any remedy proposed by the student or the provider. But it is important that the remedy proposed is achievable.
Students should try to submit a Complaint Form as soon as possible. The longer they wait the less likely a practical remedy will be achievable.
Please also refer to the Rules of our Scheme. If there is any conflict between the information in these pages and the Rules, then the Rules take priority.
If you prefer to read the guidance note in document form, you can view it as a pdf:
Putting things right