We normally recommend a financial remedy if other remedies are unavailable or inappropriate. A Recommendation for financial compensation is our judgment about what is a fair and reasonable remedy for the complaint. Where we recommend a refund of fees, we will normally recommend that the provider returns the money to the source it came from, for instance, the Student Loans Company.
When considering whether financial compensation is appropriate, we may consider whether:
- The student or the provider have taken, or failed to take, any reasonable steps necessary to minimise financial losses or the impact of the matter complained about.
- The provider has already made a reasonable offer to resolve the complaint.
- We may also refer to previous Recommendations we have made in comparable circumstances, and to awards made by other decision-making bodies.