Will the provider follow our Recommendations?
We expect providers to comply with our Recommendations in full and in a prompt manner. We normally set a timeframe for the provider to comply with the Recommendation. The Recommendations and the timeframe for complying are set out in the appendix to our Complaint Outcome. The appendix will also set out the evidence the provider is required to produce to satisfy us that compliance has occurred.
We carefully monitor compliance. The Independent Adjudicator is required by our Rules to report any provider that does not comply with our Recommendations to our Board and to publish it in our Annual Report.