BRIEFING NOTES

Briefing notes

Briefing note 2: our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

We have published our second briefing note on our approach to complaints arising from the effects of coronavirus.

Complaints arising from Coronavirus (COVID-19) disruption - March 2020

In March, we published a briefing note for providers which includes information on some things it may be helpful for providers to think about in terms of possible complaints arising from the coronavirus situation.

Complaints involving sexual misconduct and harassment - October 2018

A briefing note on complaints we receive involving sexual misconduct and harassment, and the approach we take.

Complaints arising from strike action - March 2018

The purpose of this note is to outline the approach which we would take to complaints from students arising from strike action.