Briefing notes

Complaints arising from Coronavirus (COVID-19) disruption

We have published a briefing note for providers which includes information on some things it may be helpful for providers to think about in terms of possible complaints arising from the coronavirus situation.

Complaints involving sexual misconduct and harassment - October 2018

A briefing note on complaints we receive involving sexual misconduct and harassment, and the approach we take.

Complaints arising from strike action - March 2018

The purpose of this note is to outline the approach which we would take to complaints from students arising from strike action.