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INDUSTRIAL ACTION AND OTHER SIGNIFICANT DISRUPTION

Industrial action

When industrial action takes place within a higher education provider it can cause significant disruption for students and be a worrying time. It is important that providers affected by industrial action take steps to minimise the impact on students. This includes making up for lost learning opportunities as well as minimising any academic disadvantage.

If you are a student and you are considering making a complaint to us about how industrial action at your provider has affected you, you need to raise your concerns through your provider’s internal processes first. We have published some FAQs for students.

We have published some case summaries illustrating our approach to complaints arising from the impact of industrial action. We hope these are helpful to providers and students’ unions and other student representative bodies.

We published information in 2018-19 about complaints arising from industrial action, much of which remains relevant to more recent industrial action. This includes a briefing note published in March 2018 that gives information about our approach.

Learning from our casework

Guidance, notes and summaries around complaints relating to subject and student specific matters

In this section

Handling complaints arising from significant disruption

Suggestions for things to consider when handling students’ concerns around significant disruption, for example from the pandemic or industrial action

Industrial action - FAQ for students

Information and FAQs for students who have been affected by industrial action

Supporting students with complaints arising from industrial action

This note sets out some practical tips for student representative bodies (SRBs) to consider when supporting students with complaints arising from industrial action.

Case summaries - Industrial action

Case summaries on complaints relating to industrial action

Briefing note: Complaints arising from strike action

This note outlines the approach we would take to complaints from students arising from strike action

Briefing note: Our approach to complaints arising from the effects of coronavirus (COVID-19) - June 2020

Our second briefing note on our approach to complaints arising from the effects of coronavirus

Case summaries - Coronavirus

Case summaries on complaints relating to coronavirus