Casework Administrator
| Reports to: | Casework Support Manager |
|---|---|
| Operational area: | Casework Support |
| Location: |
Reading - Hybrid. Minimum 20% of working week should be spent in our Reading office. Increased office attendance expected during probation.
|
| Hours of work: | Full-time (35 hours). Part-time and flexible working arrangements also considered. |
| Salary: | Grade 2: Starting Salary of £30,283 (salary progression based on performance within Grade 2 £30,283– £35,181) |
The role
The Casework Administrator will work as part of the Casework Support Team offering excellent customer service to our stakeholders and cover other administrative functions within the OIA.
The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through our review process.
Who we are
We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.
What we do
We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector.
Contact us
If you would like to discuss the role before applying, please contact recruitment@oiahe.org.uk.
Next steps
Please find further information, included in our candidate job description. You can also find more detail about our organisation on our website.
The closing date for applications is on Monday 26 October 2026 at 23:59.