Outreach and Insight Coordinator
| Reports to: | Outreach Manager |
|---|---|
| Operational area: | Outreach and Insight Team |
| Location: |
Minimum 20% of contact in the Reading Office. Some travel for work might be required with good notice, and expenses will be paid.
|
| Hours of work: | Part-time. We will consider 15-20 hours per week, preferred across 3 or more days. |
| Salary: | Grade 2: Starting Salary (full time - 35 hours per week) of £30,283, which will be pro-rata to agreed hours of work. |
Role Purpose
The Outreach and Insight Coordinator provides day-to-day coordination and administrative support to keep the team’s outreach, engagement and insight activity organised and moving forward. This includes managing the team inbox, coordinating webinars, meetings and events, recording and following up actions, maintaining accurate information, and supporting stakeholder communications. The role requires someone who enjoys making things happen and who can take accurate ownership of tasks, keep track of multiple priorities and drive delivery to the team deadlines.
Impact
This is an important role within the Outreach and Insight Team. The post holder contributes to the effective delivery of the Team’s work by ensuring outreach activity, stakeholder engagement and internal processes are organised, coordinated and supported by accurate information.
The role supports the Team’s ability to deliver high-quality engagement and project activity, maintain effective relationships with stakeholders and share learning internally and externally by maintaining clear systems, coordinated schedules and effective delivery processes.
Autonomy
The post holder will work with day-to-day autonomy for coordination and administrative activity within agreed processes, priorities and deadlines.
The role independently manages scheduling, logistical event arrangements, team system and administrative processes while working closely with the Outreach Manager, Outreach Partners and wider colleagues to support the delivery of the outreach programme and team priorities. Reporting directly to the Outreach Manager, the role will involve regular catch ups to discuss key objectives and longer-term Team objectives for the year ahead.
Who we are
We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.
What we do
We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector.
Next steps
Please find further information, included in our candidate job description. You can also find more detail about our organisation on our website.
The closing date for applications is Monday 5 October 2026 at 23:59.
Applications will be reviewed regularly and we reserve the right to close the advert earlier than the closing date.
Apply online
Contact us
If you would like to discuss the role before applying, please contact recruitment@oiahe.org.uk.