Case-handler in our Assessment and Resolution Team
Who we are
We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.
What we do
We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector.
The role
The Case-handler will work as part of the Assessment & Resolution Team which is a lively and collaborative casework environment. The Case-handler conducts the initial assessment process for complaints.
The Case-handler also conducts reviews of individual complaints and drafts and issues Complaint Outcomes.
Personal interaction by phone with students and providers is a key part of the role.
Contact us
If you would like to discuss the role before applying, please contact recruitment@oiahe.org.uk.
Next steps
Please find further information, included in our candidate job description. You can also find more detail about our organisation on our website.
The closing date for applications is on Monday 2 March 2026 at 10am.