RECRUITMENT - INSIGHT ANALYST

Insight Analyst in our Outreach & Insight Team

Who we are

We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.

What we do

We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector. 

The role

The Insight Analyst is responsible for conducting data and information gathering and analysis on a wide variety of topics related to the OIA’s work.  

This role will be tasked with the creation and updating of Power BI reporting, dashboards and other data visualisation for internal use.

This important role involves collecting and analysing information from inside and outside the OIA with the purpose of generating insight to ensure that our overall outreach, engagement and communication strategies are evidence-based.

The role provides colleagues across the organisation with the information they need to engage with stakeholders, on a wide variety of issues. As such it is a highly collaborative role, working across the organisation to understand what colleagues need to know.

Once the need for analysis of particular information is established, the Insight Analyst works to deliver this in an appropriate and comprehensible format. The role has responsibility for ensuring a very high level of accuracy and clarity, ensuring that colleagues can rely upon what is presented.