Strategic Project Delivery Manager
Who we are
We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.
What we do
We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector.
About the role
This is a brand new and exciting opportunity to play a key role in driving organisational priorities and ensuring strategic projects are delivered effectively, on time and with measurable impact.
This is a highly autonomous role offering significant responsibility and visibility across the organisation. You'll work closely with senior leaders, taking ownership of key areas of organisational delivery, identifying emerging risks and opportunities, and helping to drive progress across multiple strategic priorities. You will also provide leadership to a small team and contribute to organisational effectiveness through improved processes and delivery disciplines.
Key responsibilities include:
- Coordinating and overseeing strategic projects and organisational priorities
- Developing and maintaining project plans, risk registers, action logs and reporting frameworks
- Producing high-quality reports, briefings and papers for senior leaders and governance groups
- Monitoring progress, identifying risks and supporting mitigation planning
- Supporting organisational planning, governance and decision-making processes
- Building strong relationships across teams to ensure joined-up delivery
- Leading and developing a small team while promoting continuous improvement
About you
You will be an organised and confident project professional with experience supporting senior leaders and delivering complex programmes of work.
You will bring:
- Proven experience managing projects, programmes or organisational change initiatives
- Strong project management skills and knowledge of recognised methodologies
- Excellent organisational and planning skills with the ability to manage competing priorities
- Strong analytical and problem-solving abilities
- Outstanding written communication skills, including report writing for senior audiences
- Experience producing governance, board or committee papers
- Excellent stakeholder management and relationship-building skills
- High levels of discretion, integrity and sound judgement
- A formal project management qualification and experience managing staff would be advantageous.
Contact us
If you would like to discuss the role before applying, please contact recruitment@oiahe.org.uk.
Next steps
Please find further information, included in our candidate job description. You can also find more detail about our organisation on our website.
The closing date for applications is on Monday 6 July 2026 at 10am.
Applications will be reviewed regularly and we reserve the right to close the advert earlier than the closing date.