Our Scheme is changing - have your say!
We’re planning some changes to the Scheme we use to help us make decisions on the complaints that come to us, and we would like to hear your views. We’re intending to move from a rules-based system to a principles-led approach. Some of the changes we’re intending to make relate to how our Scheme is structured, and:
- the point at which someone may be considered a student,
- reducing the time limit for bringing complaints to us,
- changes to reflect the OIA’s intended future role in Wales, and
- the formal name of our organisation will also change, to become the Office of the Independent Adjudicator for Student Complaints.
Further information about the consultation is available on our website. The consultation will close on Friday 31 July.
We have planned some discussion groups so we can hear your views on these changes. If you would like to join us and share your thoughts, then please register your interest now.
Sessions
- Monday 29 June | 10am
The session is for senior leaders/officers (e.g. Vice Chancellors, Pro-Vice chancellors, Chief Executives, Directors of Services) at providers and student representative bodies. It will focus on the strategy behind our proposed changes. -
Thursday 23 July | 2pm
This session is for casework officers, complaints team leaders, casework managers, and SRB advice service staff who deal with student complaints and advice on a regular basis to look at what the changes could mean in practice. - Friday 24 July | 10am
This session is for casework officers, complaints team leaders, casework managers, and SRB advice service staff who deal with student complaints and advice on a regular basis to look at what the changes could mean in practice.
Facilitators
The discussion groups will be facilitated by:
- Helen Megarry, Independent Adjudicator, and
- Jo Nuckley, Head of Outreach and Insight.
Duration
- up to 1.5 hour