UPDATES FOR POINTS OF CONTACT

If you are a provider Point of Contact or Delegate, we will send you a regular update – our Update for Points of Contact – which will include important information and reminders specifically for Points of Contact. You will receive this automatically via email. Please make sure to take time to read these updates.

• January 2025
  Reminder for provider regulations 2024-25 / Outreach - webinars, SRBs workshop / ICYMI - casework note and case summaries on complaints relating to student transfer
  
• December 2024 
  Casework note and case summaries on complaints relating to student transfer / Early resolution and settlement / Core subscription invoices / Festive opening times
• November 2024
  Outreach / Good Practice Recommendations - timeframes / Requests for regulations / Invoicing for core subscription fees / Compassionate Communication Commitment / Coming up: Case summaries
• September 2024
  Outreach / Up-to-date contact details / Our approach to deadlines / Learning from our casework / Coming up: Case summaries
• June 2024
  Casework note and case summaries on complaints from postgraduate students / Outreach
• April 2024
  Outreach / Sharing learning / ICYMI - Casework note and case summaries on complaints relating to Placements / 2023 Annual Report
• March 2024
  Requests for regulations / Placements casework note and case summaries / Outreach / Have you given us your Point of Contact Delegate contact details? / Consultation on the Rules of our Scheme
• January 2024
  Requests for regulations / MyOIA portal / Coming up: Our Operating Report for 2023 and Operating Plan for 2024 and Case summaries on complaints relating to accommodation