Headlines of the year
- 3,137 complaints received - 10% up on 2022
- 3,352 complaints closed - 19% up on 2022
- Consulted on the revised Good Practice Framework: Delivering learning opportunities with others (published Feb 2024)
- Ran an extensive outreach programme of 65 online events with over 1,100 participants as well as in-person visits to providers and student representative bodies, and contributed to a host of sector events
- Worked closely with governments, sector bodies, NUS and other organisations to contribute to relevant discussions and developments
- Worked with the Welsh government and others towards making our service available to students across the post-compulsory education and training sector in Wales
- Welcomed Helen Megarry as Independent Adjudicator to jointly lead the organisation with Ben Elger, Chief Executive, and welcomed Sim Scavazza as our new Chair
