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Consumer rights issues - CS041906


A group of students were studying for a professional Postgraduate Diploma. They complained about the teaching, a lack of resources and poor communication.

The provider upheld all of their complaints and offered each student £2,500 as a gesture of goodwill for inconvenience. The students did not feel that this was adequate compensation for the inconvenience and stress they had been caused, and complained to us.

The students said they had complained about the course within two weeks of starting. The provider had made some changes to address the problems but the students felt these changes would benefit future students, but not them.

The provider had accepted that there were problems with the course and we asked it to reconsider its offer. The provider agreed to increase its offer of financial compensation to £4,000 and the students accepted that amount. The complaint was settled on that basis.