Case Summaries

A student complained to us about changes made to the third term of their first year as a result of the coronavirus lockdown. The student had not complained to the provider because they believed a complaint would be rejected: the provider had told students it did not anticipate offering any tuition fee refunds to students.

We decided that the complaint was Not Eligible, which means we could not consider the complaint under our Rules. This is because the student had not complained at all to the provider and it would not be fair for us to consider the complaint before the provider had a chance to resolve it. We gave the student information about how to make a complaint to the provider.

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