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Coronavirus - CS112002

A student complained about planned changes to their supervisory team during coronavirus lockdown. The student's complaint was delayed but at the final stage of the provider's internal processes when they complained to us.

A student complained to us about planned changes to their supervisory team that were made more difficult because of the coronavirus lockdown. The student had made a complaint to their provider but the provider’s response was delayed.

The provider explained to us that the student’s complaint was at the final stage of its internal processes, and that it would be sending the student a Completion of Procedures letter within the next two weeks.

We decided that the complaint was Not Eligible, and that we would not consider the complaint at that stage. This was because the student had not yet completed the internal processes, and they would only have to wait a little while longer before the provider reached its final decision.

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