Case Summaries

A student was studying an evening course at a further education college. They complained to us about disruption to their studies as a result of the college closing during the coronavirus lockdown.

We decided that the complaint was Not Eligible, which means we could not consider the complaint under our Rules. This is because, although the college is a member of our Scheme, the student’s course of study was a Level 2 course and was not a higher education course.