Case Summaries

After starting the course the students discovered that it was no longer accredited. They complained to the department and staff accepted that the information about the course was incorrect and the students had been misled. But when the students made a formal complaint the provider told them they had to prove that they had been given misleading information. The provider offered the students £500 as a gesture of good will.

The students complained to us. We looked at the information the students were given about the course and evidence the students had of conversations during which staff members had accepted that they’d been given misleading information. We asked the provider to reconsider its offer. The provider offered a full refund of the tuition fees and compensation of £5,000 for the distress and inconvenience caused. The students accepted the offer and the complaint was Settled on that basis.