Case Summaries

Course delivery - CS042307

Case summary April 2023 | Not Justified

A student complained to their provider about delays in giving them their timetable, changes to the scheduling of their classes, poor communication, and other administrative errors.

The provider partly upheld the student’s complaint and offered them compensation. The student wasn’t happy with the amount offered and complained to us.

We didn’t uphold the student’s complaint to us. We agreed that the student had valid complaints about the administration of the course. But the provider had accepted that there were delays with the timetable, communication problems, and some other administrative issues and it had apologised and offered the student compensation. We thought the issues had caused the student some inconvenience and uncertainty over a short period of time, but that they had not had any impact on them academically. We decided that the compensation the provider had offered was reasonable. This meant that the complaint to us was Not Justified on the basis that the provider had made a reasonable offer to resolve the complaint.