Case Summaries
Back to Case SummariesCourse delivery - CS042308
Case summary April 2023 | Settled
A student enrolled on a part-time postgraduate taught programme, intending to complete it whilst working full time. They were told before enrolling that they would need to commit to around 10 hours a week of teaching and personal study time.
The student made it clear that they weren’t able to commit to more hours. But when the student started, the time commitment was much higher and they weren’t able to manage it on top of their full-time job. The provider accepted that the student had been given incorrect information and offered a refund of a proportion of the tuition fees they had paid.
The student complained to us. We thought that the student would not have enrolled had they been given correct information about the time commitment and we asked the provider to reconsider its offer. The provider offered a full refund of tuition fees and the student accepted the offer. The complaint was Settled on that basis.