Case Summaries
Back to Case SummariesIndustrial action - CS052204
Case summary May 2022 | Partly Justified
A student complained about the impact of industrial action on their studies. The provider rejected the complaint and said that it had taken steps to make sure that students could complete their assessments and it had delivered alternative sessions for those sessions that were missed.
The student complained to us. We decided that the complaint was Partly Justified. We thought the provider had taken reasonable steps to ensure that students were able to achieve the required learning outcomes so that they could progress with their studies. But communication with students had not always been clear. Some students were not told about the alternative teaching sessions or when they were taking place, and so they missed them. We recommended that the provider should pay the student compensation for the teaching that had been missed, which we assessed at a little under £600.