Case Summaries
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Case summary October 2024 | Not Justified
A student was awarded their degree in February 2021. In December 2023 they complained to their provider about the impact of periods of industrial action and the coronavirus pandemic on their studies.
The student said the provider hadn’t delivered what was promised during these periods of disruption and asked for their tuition fees to be refunded. The provider decided that the student’s complaint was submitted too late to be considered and issued a Completion of Procedures Letter.
The student complained to us. We didn’t uphold their complaint (we decided it was Not Justified) because we decided the provider’s final decision to dismiss the complaint as out of time was reasonable. The student submitted their complaint after the deadline set out in the provider’s complaints procedure and hadn’t provided any explanation for the significant delay.