Case Summaries

They said that the opportunity to complete a placement was a key factor in their decision to apply for the course, and that the lack of a placement had delayed their career progression. The provider upheld the student’s complaint and offered them financial compensation equivalent to 50% of their tuition fees.

The student was unhappy with the level of compensation offered by the provider and complained to us. We did not uphold the student’s complaint (we decided it was Not Justified).

The provider had accepted there had been problems with organising a placement for the student, which meant they didn’t get the experience they expected. But none of the published information about the course said students were guaranteed a placement. We took into account that the student had successfully completed their course and had benefited from the other opportunities to develop their knowledge and skills that it offered. There was no evidence to support the student’s complaint that their career progress had been delayed by the provider’s actions.

We decided that the provider had already made a reasonable offer to resolve the student’s complaint and that none of the evidence supported making a Recommendation for an increased sum of compensation.