Case Summaries

Student Mental Health - CS041908

Case summary April 2019 | Settled

A student was awarded a lower second-class honours degree. They appealed against the degree classification, saying that they had experienced mental health problems because of an assault by another student.

The provider dismissed the appeal because the student had not provided evidence that they had a mental health condition or that they could not have made a mitigating circumstances claim.

The student complained to us. They provided additional information about their mental health.

We asked the provider to consider reopening the appeal based on the student’s additional evidence and it agreed to do so. The provider offered to refer the student’s appeal back to the Board of Examiners so it could take into account the additional evidence. The student accepted this offer and the complaint was settled on that basis.