The Good Practice Framework: handling student complaints and academic appeals was published in December 2014 and revised in December 2016. This section sets out some further good practice guidance on handling complaints and academic appeals in the context of delivering learning opportunities with others.
This guidance was prepared by the OIA in consultation with the Good Practice Framework steering group. In December 2016, a draft was published for consultation and submissions were received from member providers, student representative bodies and other higher education sector bodies.Collaborative arrangements in the higher education sector are diverse and often complex. This is a guide to handling complaints and academic appeals in the context of such arrangements. This guidance sets out operational good practice but does not include prescriptive detail.
In due course, this guidance may also be expanded to cover other examples of delivering learning opportunities with others, such as work-based learning and placements. From the 2018/19 academic year, this guidance will inform the way that the OIA considers complaints and academic appeals from students who are studying on courses which are provided through a collaborative arrangement involving more than one provider or a provider and (an)other awarding organisation(s).