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Responding to the cost of living crisis: learning from complaints

We have published guidance on responding to the cost of living crisis, drawing on learning from complaints.

Responding to the cost of living crisis: learning from complaints

The current cost of living crisis is causing a great deal of anxiety across the country and the impact of rising energy, food and transport costs is having a significant impact on many students. The guidance we have published draws together some relevant learning from complaints that we hope will be helpful to students, those who support them and higher education providers as they all try to manage the impact of cost of living pressures.

ENDS 

Notes to Editors 

For further information please contact Sarah Liddell, Head of Leadership Office, mediarelations@oiahe.org.uk, 0118 959 9813.

  1. The Office of the Independent Adjudicator for Higher Education (OIA) is the independent student complaints ombuds for higher education in England and Wales. It is the designated operator of the student complaints’ scheme under the Higher Education Act 2004.
  2. Our Scheme is free to students and has been designed to be accessible to all students, without the need for legal representation.
  3. We have a wide remit to review student complaints about higher education providers in England and Wales, as set out in the Rules of our Scheme.
  4. You can find further information about the Scheme and our work at https://www.oiahe.org.uk/.