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  • [ARCHIVED] OIA Rules of the Scheme - March 2013

    These Rules apply to complaints where the CF was received between 01/03/13 and 08/07/15. Refer to http://oiahe.org.uk/media/100294/oia-rules-july-2015.pdf for Rules applying to complaints received on or after 09/07/15. Rules These are the Rules of the stu

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  • [ARCHIVED] OIA Rules of the Scheme - May 2008

    RULES These are the rules (“Rules”) of the student complaints scheme (“the Scheme”) established by The Office of The Independent Adjudicator for Higher Education (“the Company”). The Company is designated as the operator of the Scheme in accordance with t

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  • Guidance note on the Rules - April 2018

    April 2018 - This note replaces earlier guidance on our Rules Guidance Note OIA Scheme Rules - April 2018 Introduction Our Rules set out what we do and who can complain, and the time limits for submitting a complaint. There are some complaints which we ca

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  • Consultation - Draft Updated Guidance On The Rules - Jan 2024

    D raft updated Guidance to accompany proposed updated OIA Rules Guidance on the OIA Scheme Rules Introduction Our Rules set out what we do and who can complain, and the time limits for making a complaint. There are some complaints that we cannot look at,

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  • OIA Annual Report 2019

    1 Annual Report Annual Re 2019 port 2019 www.oiahe.org.uk 91 2 02 tropeR l Contents aunnA Foreword by the Chair 03 Introduction to the Annual Report for 2019 04 Headlines of the year 05 Trends in complaints 06 Common themes and sharing learning 14 How we

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  • Adroddiad Blynyddol SDA 2022

    2022 Adroddiad Blynyddol oiahe.org.uk Adroddiad Blynyddol 2022 Cynnwys Rhagair gan y Cadeirydd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • Adroddiad Blynyddol SDA 2023

    swyddfa’r dyfarnwr annibynnol Adroddiad Blynyddol 2023 www.oiahe.org.uk AAddrrooddddiiaadd BBllyynnyyddddooll 22002233 Cyn n wys Rhagair gan y Cadeirydd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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  • Adroddiad Blynyddol SDA 2021

    Adroddiad Blynyddol 2021 oiahe.org.uk Adroddiad Blynyddol 2021 CYNNWYS 03 Rhagair gan y Cadeirydd 04 Rhagarweiniad i’r Adroddiad Blynyddol ar gyfer 2021 05 Penawdau’r flwyddyn 06 Tueddiadau mewn cwynion 13 Themâu mewn cwynion 26 Gwneud pethau’n iawn 28 A

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  • [ARCHIVED] Good Practice Framework - Delivering learning opportunities with others | March 2017

    The good practice framework: Handling complaints Delivering learning and academic appeals opportunities with others March 2017 Contents Preface 3 List of Case Studies 4 Introduction 5 Higher education providers in England and Wales 6 Arrangements involvi

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  • [ARCHIVED] OIA Good Practice Framework | December 2014

    The good practice framework for handling complaints and academic appeals December 2014 Contents Preface 3 Principles 4 Introduction 6 Complaints and academic appeals 7 The complaints process 12 The academic appeals process 18 Factors for universities to

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